Responsible Gaming at MatchUp
At MatchUp Casino, we believe that gambling should always be an enjoyable, entertaining experience — never a source of stress, financial difficulty, or harm. As a licensed UK operator regulated by the UK Gambling Commission (licence 039175-R-319452-022), we are committed to maintaining the highest standards of player protection. Here at MatchUp, we take our duty of care seriously, and we have built a comprehensive responsible gaming framework to support every player who chooses to play with us.
Our platform is designed exclusively for adult players based in Great Britain, and we work hard to ensure that our environment remains safe, transparent, and supportive. Whether you are a casual player or someone who enjoys regular gaming sessions, we want you to feel confident that at Match Up, your wellbeing always comes first.
Our Commitment to Safe Play
Here at MatchUp, responsible gaming is not an afterthought — it is woven into everything we do. We operate under strict UK Gambling Commission guidelines, which means we are legally and ethically obligated to protect our players from gambling-related harm. We continuously monitor player behaviour, provide self-help tools, and connect those in need with professional support organisations.
We want to be clear: gambling at Match Up Casino is intended purely for entertainment. The odds in casino games always favour the house in the long run, and we encourage every player to treat any money spent as the cost of entertainment — never as a way to generate income or solve financial problems.
Tools We Provide to Keep You in Control
At MatchUp, we give you a powerful set of tools to manage your own gambling activity. You can access these settings directly from your account at any time, free of charge. Below is an overview of what we offer:
| Tool | What It Does | How to Set It |
|---|---|---|
| Deposit Limits | Caps the amount you can deposit daily, weekly, or monthly | Set via your account settings — reductions apply immediately |
| Loss Limits | Restricts how much you can lose over a set period | Available in your responsible gaming dashboard |
| Session Time Limits | Limits how long you can play in a single session | Choose your preferred duration in account settings |
| Reality Check | Sends you reminders of how long you have been playing | Set your preferred interval (e.g., every 30 minutes) |
| Cool-Off Period | Temporarily suspends your account for 24 hours to 6 weeks | Request via your account or our 24/7 live chat |
| Self-Exclusion | Closes your account for a minimum of 6 months | Contact our support team — takes effect immediately |
We at Match Up Casino want to emphasise that any reduction to your limits takes effect immediately, while increases require a mandatory 24-hour cooling-off period before coming into force. This is a deliberate safeguard to help you make thoughtful, considered decisions.
Self-Exclusion and GAMSTOP
If you feel that you need a longer break from gambling, our MatchUp self-exclusion option allows you to close your account for a minimum of six months. During this period, you will not be able to reopen your account or create a new one with us, and we will remove you from our marketing lists immediately.
Additionally, as a UK-licensed casino, we are fully integrated with GAMSTOP — the national self-exclusion scheme for Great Britain. If you register with GAMSTOP, your exclusion will automatically apply across all UK-licensed gambling sites, including Match Up Casino. We strongly encourage any player who feels they are losing control to use this free service. You can register at www.gamstop.co.uk.
Protecting Younger Players
At MatchUp, we operate a strict over-18-only policy. We verify the age of every player during registration and may request additional documentation at any time to confirm your identity and age. We do not permit minors to open accounts or play on our platform under any circumstances.
We also recommend that all players with children at home consider using parental control software to prevent underage access to gambling websites. The following tools can help:
- NetNanny – comprehensive content filtering for families
- Gamban – blocks gambling sites on all your devices
- Betblocker – a free device-level blocking tool
- CYBERsitter – parental control and internet filtering
Recognising Problem Gambling
Here at Match Up, we understand that problem gambling can affect anyone. It often develops gradually, and it can be difficult to recognise in yourself. We encourage you to regularly ask yourself the following questions:
- Do you spend more time or money gambling than you originally intended?
- Do you gamble to escape stress, anxiety, or personal problems?
- Have you ever lied to friends or family about how much you gamble?
- Do you feel irritable or restless when you try to reduce your gambling?
- Have you chased losses — betting more to try to win back money you have lost?
- Has gambling affected your work, relationships, or finances?
- Have you borrowed money or sold possessions to fund gambling?
If you answered yes to any of the above, we encourage you to use our responsible gaming tools, take a break, or reach out to a professional support organisation. Our MatchUp support team is available 24/7 via live chat and is trained to assist you in setting up any restrictions or exclusions you need.
Support Organisations We Recommend
At Match Up Casino, we work in partnership with the broader ecosystem of gambling support services available in Great Britain. If you or someone you know needs help, please reach out to the following organisations:
- GamCare – www.gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, 24/7)
- Gamblers Anonymous – www.gamblersanonymous.org.uk | Peer support groups across the UK
- BeGambleAware – www.begambleaware.org | Advice, information, and referral services
- GamTalk – www.gamtalk.org | Online peer support community
- Citizens Advice – www.citizensadvice.org.uk | Financial and debt guidance
- StepChange – www.stepchange.org | Free debt advice and support
We at MatchUp firmly believe that seeking help is a sign of strength. These organisations offer free, confidential support and can make a real difference.
Our Safer Gambling Principles
As part of our ongoing commitment, our Match Up team follows a set of core principles that guide how we operate every day:
- We only accept players who are 18 years of age or older and verified as residents of Great Britain.
- We never market our services to vulnerable individuals or those who have self-excluded.
- We train our support agents to identify signs of problem gambling and respond with care.
- We make responsible gaming tools easy to find and free to use at all times.
- We cooperate fully with the UK Gambling Commission and comply with all safer gambling regulations.
- We do not allow VPN or proxy usage, ensuring all players are genuinely located in Great Britain.
New players are always welcome to sign up and explore everything MatchUp has to offer. We also invite you to check out our available bonuses — all offered in a safe and responsible environment.
Frequently Asked Questions
How do I set a deposit limit at MatchUp?
You can set a deposit limit directly from your account settings under the Responsible Gaming section. At Match Up, reductions to your limit apply immediately, while any increase will only take effect after a mandatory 24-hour waiting period.
What happens if I self-exclude from Match Up Casino?
If you choose to self-exclude at MatchUp, your account will be closed for a minimum of six months. You will be removed from all marketing communications and will not be able to open a new account during this period. Please contact our 24/7 live chat team to initiate this process.
Does Match Up Casino support GAMSTOP?
Yes — our MatchUp platform is fully integrated with the GAMSTOP national self-exclusion scheme. If you register with GAMSTOP, your exclusion will apply to all UK-licensed gambling operators, including us.
What should I do if I think I have a gambling problem?
If you are concerned about your gambling, we encourage you to use our self-exclusion or cool-off tools immediately, and to contact GamCare on their free helpline: 0808 8020 133. Our Match Up support team is also available 24/7 and can help you access the right tools and resources.
Can I still access my funds if I self-exclude?
Yes. If you have a remaining balance at the time of self-exclusion, you can withdraw it by contacting our team. At MatchUp, we will process any outstanding withdrawal in line with our standard procedures, even after your account has been closed.
Content updated: July 22, 2026