MatchUp Terms and Conditions

Welcome to MatchUp Casino. These Terms and Conditions govern your use of our website at https://MatchUp Casino.com and all services we provide. By registering an account, making a deposit, or accessing any feature of our platform, you agree to be bound by these terms in full. We strongly encourage you to read this document carefully before using our services. If you do not agree with any part of these terms, you must not use our platform.

1. About Us and Our Licensing

At MatchUp, we operate under the ownership of Jumpman Gaming Limited, a company registered in Alderney. We hold a licence issued by the UK Gambling Commission under account number 39175, licence reference 039175-R-319452-022. For players outside Great Britain, we operate under a licence granted by the Alderney Gambling Control Commission (AGCC). Our MatchUp Casino platform is strictly available to players residing in Great Britain. We do not accept registrations from any other country, and access from restricted territories is prohibited.

2. Eligibility and Account Registration

To use our services, you must meet the following requirements:

• You must be at least 18 years of age
• You must be a resident of Great Britain
• You must not be on any self-exclusion register, including GamStop
• You must provide accurate and truthful personal information during registration
• You may only hold one account with us at any time
• You must not use a VPN, proxy, or any tool designed to disguise your location

We reserve the right to verify your identity at any point. Use of VPN or proxy services is strictly prohibited, as these tools interfere with our mandatory UK location checks. We will suspend or close any account where such tools are detected.

3. Know Your Customer (KYC) and Verification

Here at MatchUp, we are required by law to verify your identity before processing withdrawals or at any point we deem appropriate. Our verification process may include, but is not limited to, proof of identity, proof of address, and affordability checks. We may request additional documentation for withdrawals above approximately £2,000. Failure to complete our KYC process may result in account suspension or the withholding of funds pending review.

4. Deposits and Withdrawals

4.1 Deposits

We accept deposits in GBP (£) only. Our minimum deposit is £10. We support the following payment methods: Visa, Mastercard, Maestro, PayPal, Apple Pay, Skrill, Neteller, Paysafecard, Pay by Mobile, and bank transfer. We do not accept cryptocurrency payments. Please note that Pay by Mobile deposits carry an additional fee of £2.50.

4.2 Withdrawals

Our minimum withdrawal amount is £10. We process withdrawals via Visa, Mastercard, PayPal, Skrill, Neteller, and bank transfer. Please note that Paysafecard and Pay by Mobile are deposit-only methods and cannot be used for withdrawals. We apply a £2.50 processing fee per withdrawal. We operate a closed-loop withdrawal policy, meaning funds are returned to the same payment method used for the original deposit wherever possible.

4.3 Withdrawal Timelines

Once submitted, our team reviews withdrawal requests within 24 to 72 hours, subject to KYC and affordability checks. After approval, e-wallet withdrawals are typically processed within 24 hours, while card and bank transfer payments may take 1 to 5 working days. We do not impose a fixed monthly withdrawal cap on standard accounts, though enhanced checks apply to larger transactions.

5. Bonuses and Promotions

Our MatchUp Casino bonus structure is designed to reward players fairly and transparently. By claiming any promotion on our platform, you agree to the specific terms attached to that offer.

5.1 Welcome Bonus — Mega Reel

We offer new players our Mega Reel promotion upon making a first deposit of £10 or more. Spinning the reel awards up to 500 free spins on 9 Pots of Gold. All winnings generated from bonus free spins are subject to a 65x wagering requirement. The maximum conversion from bonus winnings is capped at £250 or the value of your lifetime deposits, whichever is lower. Our MatchUp bonus offer is available to eligible UK players only.

5.2 Ongoing Promotions

Beyond the welcome offer, at MatchUp we provide a variety of ongoing promotions including:

• Daily Wheel — one free spin per day available to all registered players
• Turbo Reel — larger deposits unlock enhanced reels with 50 to 500 free spins
• PRO Free Spins — £20 weekly free spins reward for qualifying players
• Trophy Rewards — complete missions and collect trophies; every 5 trophies unlock free spin bundles
• Seasonal Cash Giveaways — periodic cash prize promotions throughout the year
• Drops & Wins — prize drop and tournament campaigns from selected game providers

We do not currently offer a dedicated VIP programme. Our Trophy Rewards loyalty scheme serves as our primary player retention programme. Please note that we do not offer a MatchUp no deposit bonus at this time; all promotional offers require a qualifying deposit unless explicitly stated otherwise.

5.3 Bonus Betting Limits

While you have an active bonus, the maximum permitted bet per spin or round is £5. We reserve the right to void bonus winnings and close accounts where we detect abuse of our promotional terms, including but not limited to placing bets that exceed the maximum stake limit while a bonus is active.

6. Games and Software

Our MatchUp platform hosts over 2,000 games from more than 60 software studios, including NetEnt, Playson, Games Global, Blueprint, Big Time Gaming, Red Tiger, Microgaming, Eyecon, Play'n GO, and Pragmatic Play. We offer slots, Megaways, jackpots, Slingo, bingo, table games, live casino, game shows, scratchcards, and instant win titles. Our live casino is powered primarily by Evolution. We provide progressive jackpot games and dedicated Blackjack and Roulette tables. All games are available via desktop and mobile browsers using HTML5 technology. We do not currently offer a dedicated MatchUp Casino app for download.

7. Responsible Gambling

We are committed to promoting safe and responsible gambling. At MatchUp, we provide a range of tools to help you manage your play, including deposit limits, session limits, loss limits, self-exclusion, and reality checks. If you feel that gambling is no longer a form of entertainment for you, we urge you to use these tools or contact our support team immediately. We also support links to organisations such as GamCare, BeGambleAware, and GamStop.

8. Customer Support

Our support team is available 24 hours a day, 7 days a week via live chat. You may also contact us by email. All support is provided in English by UK-based agents. We also maintain a comprehensive FAQ section on our website to assist with common queries. Whether you have a question about MatchUp login, payment processing, or bonus terms, our team is here to assist.

9. Prohibited Activities

When using our services, you must not engage in the following:

• Providing false registration information
• Opening more than one account
• Using VPNs or proxies to bypass our geo-restrictions
• Attempting to exploit bonuses or engage in bonus abuse
• Using our platform for money laundering or any fraudulent activity
• Accessing our services from a restricted territory
• Using automated software, bots, or scripts

10. Limitation of Liability

We provide our services on an "as is" basis. While we strive to ensure that our MatchUp platform operates without interruption, we cannot guarantee continuous or error-free access to our website or games. We shall not be liable for any losses arising from technical failures, third-party software issues, or circumstances beyond our reasonable control. Our liability to you in any circumstance is limited to the amount you have deposited with us.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of material changes via email or through a prominent notice on our website. Your continued use of our services following notification of any amendments constitutes your acceptance of the updated terms. We recommend that you review these terms periodically to stay informed of any changes.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. By using our services, you submit to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes arising from your use of our platform. Our MatchUp Casino operates in full compliance with the regulations set out by the UK Gambling Commission, and all player disputes will be handled in accordance with those standards.

If you have any questions about these terms, please do not hesitate to contact us via live chat or email. We are here to ensure your experience with us is safe, fair, and enjoyable.